• Define quality in information products
  • Know about quality management methods (e.g. total quality management, Kaizen, TQM, business process reengineering (BPR), ISO 9000)
  • Understand the components of quality management systems
  • Understand methods and technologies in management and quality assurance
  • Demonstrate and analyse changes in quality management and evaluate the impact on the cost in various situations
  • Follow and make changes to the documentation of quality management systems
  • Understand quality assurance and quality management for information products, quality criteria, benefits (e.g., for translation, cost savings) and possible effects of inadequate quality assurance
  • Identify types of information subject to more stringent quality assurance measures (e.g., safety notes and warning messages, hazardous substances)
  • Understand quality problems in technical communication and their causes (e.g., translation before completion of source text) and solutions
  • Improve quality by standardisation (e.g., process standardisation, editorial guides) and making quality assurance easier
  • Know the components of the quality management system
  • Know the methods and technologies in management and quality assurance
  • Follow and make changes to the documentation of quality management systems
  • Demonstrate and analyse changes in quality management and evaluate the impact on the cost in various situations

SEE ALSO LEGAL REQUIREMENTS AND STANDARDS 

  • Know the international standard for quality management (ISO 9001:2015)
  • Understand standards for quality management
  • Understand basic principles of quality assurance

SEE ALSO LEGAL REQUIREMENTS AND STANDARDS 

  • Understand continuous improvement processes (e.g., lessons learned)
  • Understand the levels of the editing process
  • Understand reviews (e.g., dual verification, checklists, subject matter experts) and tools for technical content-related approval
  • Understand the purpose of corporate style guides
  • Use style guides
  • Employ quality assurance appraoches to address problems and enhance the quality of projects and products
  • Understand practices for documenting processes in ways that address or contribute to quality control
  • Schedule quality assurance into a project
  • Understand quality assurance for text, illustrations and structure
  • Check criteria for copy editing and review jobs
  • Understand the scope and limitations of copy editing (e.g., elimination of ambiguities)
  • Check structure
  • Check content and text (e.g., correct spelling, grammar, style, terminology)
  • Check presentation of contents (e.g., tables, graphics, images) and relationships between different contents
  • Check content-related items (e.g., text, graphics, data, tables) for content-related approval
  • Check that content is factually correct
  • Check other editing tasks and project-specific requirements (e.g., target group)
  • Review and approve content
  • Forward information products for content-related approval (e.g., as a commentable PDF)
  • Check supplier's documentation
  • Check service provider's documentation
  • Check certificates and declarations (e.g., presence and correct assignment) and approval

SEE ALSO CONTENT DEVELOPMENT

  • Compare product and product information
  • Check the information product (e.g., functional tests, field test, usability)
  • Understand forms of information, product certification, and approval by testing institutes
  • Edit and proofread content

SEE ALSO EVALUATION AND USER EXPERIENCE

  • Check print quality
  • Check security requirements in the case of print media (e.g. audit reliability, protection against manipulation and copy protection)
  • Check that the publication process is error-free

SEE ALSO CONTENT DELIVERY

  • Check access by target groups and access rights for electronic media
  • Check security requirements for electronic media (e.g., audit reliability, protection against manipulation and copy protection, protection against unauthorized distribution)
  • Check if the publication process is error-free for electronic media
  • Test that the information product can be installed and run in its target environment for information products in output devices
  • Test functionality for information products in output devices (e.g., forms, help pages)
  • Check the presentation of content for information products in output devices (e.g., completeness, presentation, links)
  • Check the entire information product (e.g., line breaks, file size, completeness of product when displayed)
  • Organise continuous monitoring
  • Identify security vulnerabilities
  • Identify copyright infringements
  • Check licenses