Quality in technical communication products has many indicators and components. Delivering quality products benefits technical writers, the organisations they work for, and the audience of the products.
Technical writers must understand quality management as well as quality assurance principles and strategies in order to implement appropriate quality processes and to manage projects for quality. It is strategically and professionally important for technical writers to implement quality processes and to ensure that they deliver products of high quality.
This topic covers: definitions of quality, quality management, standards and processes for quality, criteria of content quality, quality tests that can be implemented, quality control for different media, and procedures for quality maintenance.