Technical communication is one of the most common subsets within organisational communication. It encompasses a range of disciplines that act jointly to communicate complex information to a variety of audiences, who need the information to accomplish a given task or goal.
Given that technical communication is essentially about communicating, technical writers should gain a clear understanding of the core concepts, theories and methods of effective and user-centered communication, which takes into account the communicative situation and conditions of cognitive processing of information. Technical writers also need to be aware of the cross-connections between technical communication and Corporate Communication on the one hand, and marketing communication on the other hand.
The focus is on categories for describing the external communicative situation and the internal cognitive situation that the text participates in, and the links between the two. Finally, technical communication is positioned relative to integrated marketing communication.
Understand difference between relevant parts of communicative situations: Sender, receiver, context (e.g., time, place, social difference between sender and receiver), functions (e.g., instruction, information, expressive function)